1. Reservations and Confirmation
To make a reservation, you must complete the online booking form or do so through our sales agents. A deposit is required to confirm the booking. The remaining balance must be paid before the departure date, according to the payment conditions provided at the time of booking.

2. Payments
We accept payments via credit card, debit card, bank transfers, or cash. Full payment must be made at least [X] days before the departure date. If the full payment is not received by this date, the agency reserves the right to cancel the reservation.

3. Cancellations and Modifications
Cancellations must be made in writing. Cancellations made more than [X] days before departure will be refunded, minus an administrative fee. Cancellations made within [X] days will incur additional charges. Modifications to the itinerary are subject to availability and may incur additional charges.

4. Responsibility
[Agency Name] acts as an intermediary between the client and service providers (hotels, transportation, etc.) and does not assume any responsibility for changes or cancellations made by the providers. The agency will not be responsible for any incidents or accidents that occur during the trip.

5. Travel Insurance
It is recommended that all travelers purchase travel insurance that covers cancellations, lost luggage, accidents, and illnesses. It is the client’s responsibility to ensure they are adequately protected during the trip.

6. Health and Fitness
The client is responsible for ensuring that they are in good health and in the appropriate physical condition to participate in the tour activities. In some cases, a medical certificate may be required, especially for activities involving physical exertion or extreme conditions.

7. Behavior During the Trip
Clients are expected to behave respectfully and follow the instructions of the guide and local staff during the trip. Any inappropriate behavior may result in removal from the tour, without refund.

8. Modifications or Cancellations by the Agency
We reserve the right to cancel or modify any part of the itinerary due to force majeure or unforeseen circumstances. If a tour must be canceled, a partial or full refund will be provided depending on the services not rendered.

9. Luggage Responsibility
It is the client’s responsibility to secure their luggage during the trip. [Agency Name] is not responsible for the loss or damage of personal belongings during the tour.

10. Privacy Policy
All personal information provided will be handled according to our privacy policy and will only be used for purposes related to the booking and trip. We will not share your information with third parties without your consent, except as required by law.

11. Governing Law
These terms and conditions are governed by the laws of [country]. In case of any dispute, the parties agree to submit to the jurisdiction of the competent courts in [location].

12. Acceptance of Terms
By making a reservation with [Agency Name], you confirm that you have read, understood, and accept these terms and conditions.

For more information or any inquiries, please contact our customer service team at [contact information].